Privacy Policy - Fosslink

At Fosslink ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we handle your information when you visit our website (fosslink.in), contact us, or become a customer of our home automation services. Please read this privacy policy carefully.

Our website is designed to provide information about our services. We do not use cookies or other tracking technologies to collect data about your website visit.

Information We Collect

Information You Voluntarily Provide

We only collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or when you contact us directly via our contact form, email, or phone. The personal information we collect depends on the context of your interactions with us, but typically includes:

Name
Email address
Phone number
Address or location details (if provided for service inquiries/quotes)
The content of your message or inquiry

We do not collect sensitive personal information or payment details through our website.

Home Automation System Data (For Customers)

If you become a Fosslink customer and utilize our home automation installation and related services, we will necessarily collect data related to the setup, configuration, and operation of your installed system to provide the service. This typically includes device identifiers, network information, status data (e.g., light on/off), configuration settings you choose, and diagnostic information for support.

Device identifiers, types, models, and network information.
Device status (e.g., light on/off, lock locked/unlocked, sensor active/inactive).
Environmental data from sensors (e.g., temperature, humidity, motion detection logs - content depends on specific devices installed).
Automation routines, schedules, and scene configurations you create.
System logs, error reports, and diagnostic information for troubleshooting and support.
Data related to energy consumption or usage patterns (may be anonymized or aggregated).

Specific data collected depends heavily on the devices installed and the services utilized. We strive to minimize data collection to what is necessary for providing and improving the service. Data such as video or audio recordings from cameras or microphones is handled with heightened security and access controls, typically processed locally or encrypted in transit/rest if cloud storage is used (details provided during setup).

How We Use Your Information

We use the personal information you voluntarily provide solely for the following purposes:

To respond to your inquiries, questions, and requests submitted via our contact form or direct communication.
To provide you with information, quotes, or consultations about our home automation services as requested.
To schedule and coordinate installations or service calls if you become a customer.
To facilitate the setup, configuration, and ongoing support of your home automation system if you are a customer.
To communicate with you regarding service updates or support matters (for customers).
To comply with legal requirements.

We do not use information collected via website contact for broader marketing purposes unless you explicitly consent.

Data Security

We implement administrative, technical, and physical security measures designed to protect the security of any personal information we process (primarily contact information and customer system data). However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security against interception or misuse.

Third-Party Services

We generally do not share your voluntarily provided contact information with third parties, except as necessary to provide our services (e.g., coordinating with hardware suppliers for warranty if needed, or payment processors if you make a purchase) or if required by law. Details regarding data sharing specific to customer home automation systems (e.g., with cloud platforms or integrated services like Google/Alexa) are provided within customer service agreements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us or email us directly at contact@fosslink.in.

Disclaimer: This Privacy Policy provides a general overview of our practices regarding information collected via this website and direct contact. Specific details regarding data handling for active home automation system customers are provided in relevant service agreements. This policy should be reviewed by a qualified legal professional to ensure compliance with all applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) in India.